August 2026

Last update:
Aug 21, 2026
Welcome to the August release notes for the Aikyam Identity Platform. This release enhances the HSID and EDA experience through streamlined OTP delivery, standardized session timeout handling, accessibility improvements, stronger international OTP fraud controls, improved analytics tracking, and expanded Aikyam Identity Console capabilities. It also introduces multi-client application onboarding and ServiceNow integration for all tenants, along with passkey sign-in page text updates.
Release date: August 20, 2026
EDA enhancements

OTP email threading mitigation

Overview
Each registration OTP is sent as a separate Gmail message instead of being grouped into an existing email thread.
Tenant
HSID
Business value
Reduces the risk of users entering expired OTPs and improves registration completion rates.
User impact
Affects users registering for HSID EDA.

Session-timeout experience for unauthenticated flows

Overview
Unauthenticated web, mobile app, and WebView users will receive a warning after 25 minutes of inactivity that their session is about to expire. Users can select Keep working to extend their session or allow it to expire. The portal return link has been temporarily removed until the final sign-in redirection experience is complete.
Tenant
HSID
Business value
Warns users before their session expires, helping prevent lost progress and maintain a smooth, consistent experience.
User impact
EDA HSID users.

Observation & feedback - Password recovery improvements

Overview
The Call me instead option now appears as a secondary button instead of a text link on the password recovery Confirm your identity screens, regardless of whether account recovery is enabled.
Business value
Creates a more consistent verification experience and lets users switch from text to phone-call verification without navigating back.
User impact
HSID users.
Accessibility compliance screen reader improvements

Corrected screen reader announcement for Forgot Username

Overview
The Forgot Username link is now announced correctly by screen readers on iOS and Android, making it easier for users to locate the username recovery option during sign-in.
Tenant
HSID
Business value
Improves accessibility by providing accurate navigation cues for users who rely on assistive technologies.
User impact
HSID users.

Improved OTP screen reader experience on iOS

Overview
Hidden input elements, such as "OTP digit 1," are no longer announced by screen readers on the iOS registration screen.
Tenant
HSID
Business value
Accessible registration experience for users relying on assistive technology.
User impact
HSID users completing registration on iOS with a screen reader will hear only relevant OTP instructions and controls.

Updated chat placement in the UHC app

Overview
The chat bubble is pinned to the footer across HSID pages in the iOS and Android UHC app.
Business value
Reduces accidental taps, unintended chat initiations and contact volume, helping users stay focused on their current task.
User impact
HSID EDA users in the UHC app.
Prod support, tech debt & release support

Personal info step-up content and translation alignment

Overview
The Personal info step-up description and translations on the Enter your information to continue screen have been updated to ensure a consistent experience across supported languages.
Tenant
HSID
Business value
Provides consistent messaging across supported languages while aligning the experience with approved content standards.
User impact
HSID users completing the Personal info step-up flow will see updated descriptions and translations. There is no change in the verification process or user journey.

Improved Adobe check-eligibility event reporting

Overview
Duplicate Adobe Analytics events generated during check-eligibility processing have been removed to improve reporting accuracy.
Tenant
Rebuild HSID
Business value
Improves the accuracy and reliability of Adobe Analytics reporting.
User impact
Reporting teams will see more accurate check-eligibility analytics data. There is no change to the end-user experience.

Standard SSO member ID step-up correction

Overview
Standard SSO on matched HSID portals now skips the Member ID prompt when the Member ID is already included in the HSID SSO token.
Business value
Streamlines the Standard SSO registration experience by removing an unnecessary verification step.
User impact
HSID users.

Matched portal login routing correction

Overview
Unmatched users accessing a matched HSID portal are now routed to the identifier page instead of automatically entering the step-up process.
Business value
Prevents incomplete Fast-Track Registration (FTR) sessions from affecting future sign-in attempts, improves routing accuracy, and reduces authentication errors.
User impact
Unmatched HSID users signing in to matched portals will be directed to the correct identifier page and will no longer be incorrectly auto-stepped-up because of an incomplete Fast Track Registration (FTR) session.

EDA SSO session configuration correction

Overview
SSO-driven sessions now correctly load the EDA application context and apply profile settings based on whether the portal is EDA-enabled.
Business value
Ensures token-based SSO sessions consistently apply the correct EDA portal configuration, improving profile behavior and preventing outdated or incorrect settings experiences.
User impact
HSID users accessing EDA portals through token-based SSO will see the correct profile settings based on the portal configuration.

Inbound SSO recovery routing correction

Overview
Inbound SSO users who select Can't access this number on the Risk-Based Authentication page are now routed to account recovery or an alternate verification option instead of an error page.
Tenant
HSID
Business value
Improves flow reliability and enables users continue verification without unnecessary interruptions or support assistance.
User impact
HSID users in inbound SSO flows who cannot access their registered phone number will be routed to an appropriate account recovery or alternate verification option instead of encountering error E0030000.
Security posture enhancements

HSID legacy TMX velocity check for international OTPs

Overview
TMX velocity checks are now performed before international OTP requests by text or phone. Failed checks display an error, and OTP delivery proceeds only after a successful verification response.
Business value
Helps prevent abnormal OTP traffic, reduces SMS pumping risks, and minimizes carrier throttling and related costs.
User impact
Legacy HSID users requesting international OTPs.
Self-service Aikyam Identity Console

Multi-client application onboarding enhancement

Overview
Application onboarding now supports multiple clients under a single application and requires key contact information during application setup.
Business value
Reduces duplicate application setup, maintenance effort, and administrative complexity by allowing organizations to manage multiple clients with similar configurations under one application. Required contact details also helps improve onboarding completeness and operational accountability.
User impact
Application onboarding teams across all tenants.

Representative notes and ServiceNow integration

Overview
The Aikyam Identity Console now enables agents to add user notes that automatically create a ServiceNow incident containing the user details and selected reason categories. Authorized agents can edit notes within 24 hours under the same incident and access the associated ServiceNow ticket.
Business value
Integrates the Aikyam Identity Console with ServiceNow to simplify case documentation, reduce duplicate data entry, and streamline workflows for agents working across both systems.
User impact
OHID Tier 1 agents can view notes, while Tier 1 Elevated and Tier 2 agents can add, edit, and manage notes and ServiceNow incidents based on their assigned permissions.
Authentication expansion: Passkey improvements

Passkey sign-in page verbiage updates

Overview
For passkey-enabled portals, the second sign-in page now displays Sign in to your account instead of Enter your password.
Business value
Provides clearer, more inclusive sign-in messaging text that accurately reflects both password and passkey authentication options.
User impact
HSID EDA users on passkey-enabled portals.
Defect fixes

Fewer Member ID prompts during registration

Overview
The EDA HSID registration flow now bypasses the Member Identification screen when a valid Member ID is already available in the user's attributes.
Business value
Reduces user friction and helps improve registration completion rates.
User impact
EDA HSID users.

Improved analytics reporting for DBIC and Account Recovery

Overview
Adobe Analytics tracking gaps across Document-Based Identity Confirmation (DBIC) and Account Recovery flows have been addressed to improve the accuracy of user interaction, page view, form submission, and navigation reporting.
Business value
Improves the accuracy of Adobe Analytics data, enabling more reliable reporting and insights.
User impact
EDA HSID users; there is no direct change to the user's experience.
Related information
What's new?
Previous: What's new?
Next: July 2026

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