Last update:
EDA: Comparison of guest, member, and hybrid user experiences
Aug 6, 2026
This table summarizes how guest, member, and hybrid users access and interact with core features during registration and onboarding within UHG systems.
| Feature | Guest experience | Member experience | Hybrid experience |
| User type | Individual who has or plans to have UHG/Optum product/service | Individual who has/had UHG/Optum product/service | Individuals can create either Member or Guest identities |
| Seamless and secure registration and login | Supported | Supported | Supported |
| Registration without ID | Not applicable | Requires an ID for identity verification | Available via "Skip for now"; results in limited access |
| Account upgrade | Not applicable | HSID can trigger guest-to-member upgrade | HSID and applications can trigger guest-to-member upgrade |
| Smart match/Golden record retrieval via EiMP* | Not applicable | Enabled | Enabled |
| Fast track registration & user migration | Supported | Supported | Supported |
| COPPA compliance enforcement during registration | Supported | Supported | Supported |
| Assisted registration for faster onboarding | Not supported | Supported | Supported |
*Enterprise individual Mastering Platform.
Note: All the EDA user flows support custom content for the login and registration experience: Applications can have custom branding with text and logos, card view images and text, benefits details, and application supported identifier details.
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